Pricing & Payment

All prices stated in US dollars. Prices are subject to change without notice.

When will my order be billed?
We bill your credit card when your order is shipped.

What forms of payment does K9 BSD, LLC accept online?
We currently accept Mastercard and VISA.

Will I be charged sales tax?
If you are a resident of the state of Kentucky, law requires us to charge sales tax on your purchases.
If you are not a resident of the state of Kentucky,
we are not required to charge sales tax on your purchases, however, by law you may be liable for any taxes due in your state.

Shipping

How are delivery charges calculated?
We will ship your order Fed-X ground unless otherwise requested. Delivery charges are based on the total order amount per shipping address. Below is our delivery cost table outlining our rates.

Will you ship to International addresses?
Yes. contact info@k-9bsd.com with quantity and items to be purchased along with shipping country and postal code for a quote on international shipping charges.

Will you ship to a PO Box?
No, FED-X will not deliver to a PO Box.

How will my order be shipped?
We will ship your order Fed-X ground unless otherwise requested. Fed-X Express is used for all out of country shipments.

How long will it take to receive my order?
Items in stock will be shipped using Fed-X ground and usually arrive within 3-5 business days. Backorders are excluded. Business days do not include Saturday or Sunday.

Shopping Online

What should I do if I have difficulty placing my order?
If you experience any difficulty placing your order online, or otherwise require assistance,
call K9 BSD, LLC at
(270) 554-8500 between the hours of 9:30 AM and 5 PM CST,
Monday through Friday.

How do I know if I placed my order successfully?
After you submit your order, a
summary page is displayed
with all of your order details.
You may want to print this for
your records. You will then
receive an email confirming
your order has been received successfully online.

Can I change/cancel my order after I have submitted it?
Once your order is submitted,
we cannot guarantee it can be canceled or changed. If you realize you made a mistake,
or simply change your mind
about your order, please call K9 BSD, LLC at (270)
554-8500 between the hours
of 9:30 AM and 5 PM CST,
Monday through Friday and we
will make every effort to accommodate your request.

Returns & Exchanges

What is your return policy?
If you're not satisfied with your purchase, K9 BSD, LLC will accept returns and exchanges within 30 days from the date of purchase, in its original condition. Shipping and handling charges are non-refundable. Merchandise refunds will only be made in the original form of payment.

How do I make a return?
Purchases made from our online store can be returned by mail at buyer's expense. If you have any questions, please call K9 BSD, LLC at (270) 554-8500 between the hours of 9:30 AM and 5 PM CST, Monday through Friday.

When will I be credited for my return?
We credit your account as soon as we process your return. Check with your bank to see when they will credit your account. To check the status of your return, call K9 BSD, LLC at (270) 554-8500 between the hours of 9:30 AM and 5 PM CST, Monday through Friday.